Refund & Continued-Support Policy

Strategy calls are free. You may cancel or reschedule a call with reasonable notice at no cost.

Your program investment, payment schedule (pay-in-full or monthly), and any applicable fees are detailed in your written agreement after your strategy call. The terms in that agreement control in the event of any conflict with this website.

Because our Services involve scheduling, production, and dedicated team time, and because results depend on factors outside our control, program fees are generally non-refundable once production has begun (i.e., after your first scheduled studio day or the delivery of your first batch of content, whichever comes first).

If a refund is approved in writing for a charge that has not yet begun to be fulfilled, it will be issued to your original payment method within 10 business days. Monthly installment plans already charged are not eligible for refund once the corresponding month of service has been delivered.

If you have not earned back your program investment by the end of your term, we will continue coaching and working with you at no additional charge until you do. This is a commitment to continued support — not a cash refund, and not a guarantee that a specific dollar amount, number of views, leads, or sales will arrive by a particular date.

"Earning back your investment" is measured as documented in your written agreement. The scope and duration of continued support are also defined in that agreement. Continued support is provided in good faith alongside your active participation.

You may cancel future scheduled studio days or services before they occur. Any services already rendered and any non-recoverable third-party costs already incurred remain your responsibility. See your written agreement for the specific cancellation terms applicable to your package.

If you believe a charge is incorrect, please contact us at admin@reelknown.com before initiating a chargeback with your card issuer. We will make every reasonable effort to resolve the issue directly.

Questions about refunds or this policy? Email admin@reelknown.com. See also our Earnings Disclaimer and Terms of Service.